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What to know about insurance coverage for COVID-19, RSV and flu vaccines

Updated Dec. 7 – this article was edited to clarify details of RSV vaccine coverage.

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OHA is aware of some people being unexpectedly charged for COVID-19 and respiratory syncytial virus (RSV) vaccines. There are a few reasons why this might happen, and we always recommend checking with your insurer if you have questions. We understand the insurance landscape for vaccines can be confusing and frustrating, especially as we move out of the pandemic.

During the public health emergency, the federal government purchased COVID-19 vaccines directly from manufacturers and distributed them at no cost to states and the public. Now that the public health emergency is over, COVID-19 vaccines have moved into the commercial market, and manufacturers are selling them directly to providers and pharmacies, as they do for other vaccines. The providers and pharmacies must then bill insurance companies to get reimbursed after they administer a vaccine to a patient. If they can’t bill insurance, they will charge the patient.

The new RSV vaccine for older adults only recently entered the commercial market, and some insurance companies have not yet updated their policies to include it on their lists of covered vaccines. This has led to reports of some people being charged upwards of $300 for it. We’ve heard similar reports about COVID-19 vaccines, as well as pharmacies filing Medicare claims incorrectly, resulting in a rejection of coverage.

Here is a rundown of some basic facts about coverage for COVID-19, RSV and flu vaccines. This list is accurate as of the publication date of this article, and some details may change over time as the insurance landscape continues to evolve.

2023-2024 COVID-19 vaccine for adults age 18+
Using the Vaccines.gov search tool, select “Bridge Access Program Participant” to find locations that offer no-cost vaccines through this program.
RSV vaccine for people age 60+
Flu vaccine
Children — COVID-19 and flu vaccines

If you feel you were wrongly charged for a vaccine, the first step is to try to get a refund from the provider or pharmacy. If you are unsuccessful, the next step is to file a complaint with the U.S. Department of Health and Human Services Office of the Inspector General hotline by calling 800-447-8477 or using this online form.

If you’re enrolled in Medicare (with or without a supplemental plan), and a provider or pharmacy tells you the vaccine you’re getting is not covered and you believe that is incorrect, call 1-800-MEDICARE (1-800-633-4227) for help. If you have a Medicare Advantage plan, call your insurer for help, not Medicare.

Read more about the 2023-2024 mRNA COVID-19 vaccines here, and search for COVID-19 and flu vaccines at Vaccines.gov.

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